LAMP Client Experience Report 2017/2018
LAMP Client Experience Survey 2017/2018 – East Mississauga
LAMP Client Experience Survey 2017/2018 – Lakeshore
Client Feedback
East Mississauga
The East Mississauga site scored 89% on providing excellent and high quality care and services.
- Services in a language of your choice – 83%
- Staff tell me about other programs – 65%
- Staff help me connect to other services – 74%
- Staff are easy to talk to – 93%
- I can get an appointment when needed – 85%
- Staff and programs meet my mental health needs – 90%
- I can find my was around the building – 95%
Areas for improvement:
- Client engagement
- Spreading awareness of different programs and services offered
- Shorter wait times
- Providing services in different languages
Lakeshore
The East Mississauga site scored 87% on providing excellent and high quality care and services.
- Services in a language of your choice – 94%
- Staff tell me about other programs – 81%
- Staff help me connect to other services – 85%
- Staff are easy to talk to – 91%
- I can get an appointment when needed – 87%
- Staff and programs meet my mental health needs – 88%
- I can find my was around the building – 91%
Areas for improvement:
- Client engagement
- Spreading awareness of different programs and services offered
- More recreational programs
- Staff training
